When companies think about Managed Service Support, they may think about calling center management or simply email support. But the truth is that there are many other Managed Service Support options that can meet a business’s unique IT needs. Below is a quick look at some of these other options:
Microsoft Exchange: Perhaps one of the first things to come to mind when someone thinks of Managed Support is Microsoft Exchange. Whether you’re an enterprise or an Office 365 customer, Exchange has managed service support that works for you whether you’re working remotely or not. A skilled Exchange support provider will work with your IT department to identify the most appropriate delivery model for your organization. Depending on your business needs, they’ll customize the solution so that your team members can work productively.
Citrix Systems: A Microsoft enterprise antivirus product, Citrix systems’ managed support allows customers to access their emails and files from any internet connection. You might even be able to set up an appointment with an experienced Citrix consultant to troubleshoot any problems that arise. For a more hands-off approach, a Citrix consultant can provide information about security updates, tips on installing the latest Citrix applications and more. If you need assistance with installing and running software on your network, the managed support provided by this vendor is an ideal option.
Peripherals: If you have peripherals, such as printers and scanners, that you use on a regular basis, having them managed by a vendor management company is highly beneficial. Some vendors will offer a variety of warranties and repair plans for devices that have been purchased through their programs. Others will offer guarantees on products that have been bought in bulk, saving you even more money on parts and labor. With confidence plus managed support, you’ll also be covered if something terrible happens to your peripheral device. You’ll be able to get it replaced quickly, save money and reduce your downtime.
Room devices: Whether you’re shopping for a printer or scanner or your Waypoint device, having a managed service provider on call is highly helpful. Some manufacturers only sell peripherals and won’t support older models. When you’re stuck waiting on an important update, you may find yourself frustrated. With a managed service support group on hand, you can rest easy knowing that you can rely on your devices and never have to worry about updating or replacing them.
Traditional reactive approach: Many businesses today are moving towards a more proactive approach to managing their business operations. Using a traditional reactive approach can give you a good overview of your operations but it doesn’t give you much control over it. With managed services support and the backing of a great customer support team, you’ll have a better chance of getting things taken care of quickly. And by making things proactive, you can ensure that you take the necessary precautions before something else happens, giving you time to fix it before it gets worse.
Control: One of the best benefits of using a managed service support is the ability to control and manage your peripheral devices. In addition to being able to get access to your peripherals and update them in real time, you also gain access to your entire network security. You can set up rules that will let you know when certain devices go out-of-date or need to be repaired. With the right service model, you can also configure things so that devices on your network aren’t allowed to connect with other devices. This ensures that there’s no risk of data loss, which is why many managed IT networking service providers employ proactive security measures.
Scalability: Finally, managed services allow you to make adjustments to your infrastructure as it works for you. These include the addition of new peripherals and the integration of new business processes. By being able to make these adjustments, you also get to be a more flexible company. Changes to your infrastructure are easier to make as you have more leeway to accommodate growth without too much downtime.